FAQs

Since each piece is custom-made to order, please allow 12 business days from order to delivery. This includes up to 7 days for production plus standard shipping time. Need it by a specific date? Contact us before ordering and we'll let you know if we can make it happen.

Continental United States

Complimentary shipping on all orders. Woo hoo!

Hawaii, Alaska & International

We're currently setting up shipping to these regions and will have it available soon. Interested in ordering? Email us at aloha@thehawaiivacationguide.com and we'll provide a custom shipping quote.

When Will It Arrive?
Since each piece is custom-made for you, please allow 10-12 business days from order to delivery. This includes up to 10 days for production plus standard shipping time.

Need it by a specific date? Just reach out before ordering and we'll let you know if we can make it happen.

Hawaii, Alaska & International

We're currently setting up shipping to these regions and will have it available soon. Interested in ordering? Email us at aloha@thehawaiivacationguide.com and we'll provide a custom shipping quote.

Please contact us within 24 hours of placing your order if you need to update your shipping address. After production begins, we may not be able to make changes.

We use premium 230 gsm archival paper with museum-quality giclee printing. Framed pieces feature solid wood frames with optical grade clear acrylic (shatter-resistant) and 4-ply white matting with professional beveled edges.

Absolutely! Unframed prints include a 0.5" white border for easy future framing. Use the frame color image with a red strikethrough to select ordering an unframed images.

The chart below lists our current print and frame sizes. The column under image size, is the actual printed size of the image. The total size with mat and frame is the total size you should expect the finished product to be. That includes a 2" mat as well as a 0.75" wood frame.

Since each piece is custom-made to order, we don't offer returns for change of mind. However, we'll send a replacement at no charge for shipping damage, wrong orders, or print quality issues. Just email us within 30 days with your order number and a photo.

We'll make it right! Email us within 30 days with your order number and photo of the damage. We'll rush you a replacement at no charge.

All framed pieces arrive ready to hang with a pre-installed wire hanging system. Simply find your perfect spot and hang!

Keep your piece away from direct sunlight and excessive moisture. Our archival materials are built to last, but proper care ensures your artwork stays beautiful for years to come.